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Error "Your account is not licensed" Signing In With Unlicensed User Account


Published: 22 Aug 2016
Last Modified Date: 15 Aug 2017

Issue

When signing in to Tableau Server with a user account that has the Unlicensed (can publish) site role, the following error might occur:

Your account is not licensed

Environment

  • Tableau Server 10.0.1 and newer versions
  • Tableau Desktop

Resolution

CAUTION:
  • The workarounds below describe system-level changes on your computer. Tableau cannot provide support for system issues you encounter after changing these settings. If you are not familiar with editing the registry on Windows, or plist information on Mac OS X, work with a computer administrator who can help you back up your system and then make these changes.
  • Do not make this change if you need to sign-in to Tableau Online from Tableau Desktop. 

Windows users

  1. Open the registry and navigate to the following location:

    HKEY_CURRENT_USER\Software\Tableau\Tableau 10.0\Settings

    This path assumes version 10.0. Use the path appropriate for your version.

  2. Create a new REG_DWORD value

    Value name = WorkgroupUseLegacyServerSignIn

    Value data = 1

Mac OS X users

Update the Tableau plist information, using a command-line .
  1. Open the Terminal application, and then change to the /Applications directory.
  2. Run the following command: open -a Tableau.app --args -DOverride=WorkgroupHostedServerLogin:off

     

Cause

For Tableau Desktop 10.0 and later, the configuration above must be applied to any computer a Tableau Server user with the site role Unlicensed (can publish) will use to sign in to the server.

 

Additional Information

This setting is permanent for the version of Tableau Desktop. If you use Tableau Desktop on other computers, you’ll need to make the same change there.
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