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Error "You are using Server version: null but the minimum compatible version is: 10.0." Signing into Tableau Server via Tableau Prep


Published: 26 Apr 2018
Last Modified Date: 03 May 2018

Issue

When attempting to sign in to an SSL-enabled Tableau Server instance via Tableau Prep, the following error might occur:
You are using Server version: null but the minimum compatible version is: 10.0.
Please upgrade to a compatible version.

Environment

  • SSL-enabled Tableau Server
  • Tableau Prep

Resolution

Work with your IT department or system administrator to install the required root certificate on the computer where Tableau Prep is installed. For more information, see Install Tableau Prep.

Cause

The required root certificate is not installed on the computer where Tableau Prep is installed.
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