KNOWLEDGE BASE

Error "You are not authorized to perform this action" After Adding a Worker


Published: 21 May 2015
Last Modified Date: 07 Sep 2016

Issue

After adding a new worker, the following error might occur when loading workbooks:

Forbidden Action
You are not authorized to perform this action

 
Additionally, an error similar to the following might appear in the logs:

ERROR wgsessionId=3fed8013a87b8b751d653adaf8bb5ed7 com.tableausoftware.controller.vizql.ExceptionController - NoServerUserException caught for vizql session: 6D9B6A3392DA44D5B31FB28C0A8CA8E4-1:0
com.tableausoftware.model.vizql.NoServerUserException

Environment

  • Tableau Server
  • Distributed Environment

Resolution

Ensure all communication on required ports between the primary and worker is open and that there are no internal proxies interfering with communication.

Cause

When a view is loaded by a VizQLserver process on the worker, the username is dropped in transit to the worker.
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