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Error "Worksheet Unavailable" Opening Workbooks Containing Published Data Source


Published: 23 May 2016
Last Modified Date: 17 Jun 2016

Issue

When opening multiple instances of workbooks containing published data sources, one of the following error messages might occur:

Worksheet Unavailable
"There was a problem connecting to the "Data Source Name" data source. Edit Connection

Or:

Dashboard Unavailable   
There was a problem connecting to the '<dataSourceName>' data source.
Edit Connection

Or:

An error occurred while communication with the Tableau Server data source.
No Tableau Server user found. Unable to connect to the server "https://10az.online.tableau.com". Check that the server is running and that you have access privileges to the requested database.

 

Environment

  • Tableau Online
  • Tableau Server
  • Tableau Desktop 9.3.2 and earlier versions

Resolution

Try one of the following workarounds: 

Option 1

Upgrade to Tableau Desktop 9.3.3 or a newer version. For more information, see Upgrading Tableau Desktop

Option 2

Close all instances of Tableau Desktop and re-open the workbook using a new instance. 

Option 3

Select Edit Connection and re-enter your server address and credentials. 

Cause

This behavior is related to a known issue which has been corrected in more recent versions.
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