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Error "This file was created by a newer version of Tableau" Opening a Workbook or Data Source Downloaded from Tableau Online


Published: 29 Jul 2016
Last Modified Date: 19 Nov 2017

Issue

When opening a workbook or data source downloaded from Tableau Online in Tableau Desktop, the following error might occur: 
This file was created by a newer version of Tableau. Please contact Tableau Software to upgrade your version.

Environment

  • Tableau Online
  • Tableau Desktop 9.3 and earlier versions.

Resolution

Option 1

Upgrade to Tableau Desktop 10. For more information, see Upgrade Tableau Desktop.

Option 2 

Download a prior revision of the workbook and republish the workbook.  
  1. Log into Tableau Online, select Content, Workbooks, and select the affected workbook. 
  2. At the workbook level select the Details tab and then View Revision History...
  3. Select the (...) menu option for a previous revision and select Download
  4. Open the workbook in Tableau Desktop and update the workbook as needed. 
  5. Republish and overwrite the existing workbook. 

Cause

Tableau Online has been upgraded to 10.0 and files saved using web authoring in Tableau Online are no longer compatible with Tableau Desktop 9.3 and earlier versions.
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