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Error "Windows Installer Service could not be accessed" During Installation or Upgrade


Published: 08 Jul 2016
Last Modified Date: 03 Jan 2017

Issue

When installing or upgrading Tableau Desktop, the following error might occur:

Windows Installer Service could not be accessed

Environment

  • Tableau Desktop
  • Windows

Resolution

Work with your IT department to resolve issues with the Windows Installer Service.

Cause

The above is a Windows error message not specific to Tableau.
Generally this error will happen due to a few of the following internal factors in the Windows environment:
  • Corrupted or out-of-date MSI registry
  • Incorrect or insufficient permissions set for program installation
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