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Resolving "Windows Installer returned '1601'" Error


Published: 07 Mar 2013
Last Modified Date: 19 May 2017

Issue

When attempting to run the Tableau Desktop installer, you may see the following error message:

An error occurred installing the package. Windows Installer returned '1601'.

Environment

  • Tableau Desktop 
  • Windows

Resolution

  1. Restart the computer. 
  2. Clear the browser cache. 
  3. Delete all files from the Downloads folder. Typically the Download folder is located at C:\Users\[username]\Downloads 
  4. Re-download the Tableau Desktop installer file. 
  5. After the file has completed downloading, run the Tableau Desktop installer as a Local Administrator. 

Cause

The 1601 error is a generic Windows error and not a Tableau Desktop error. This issue occurs when the Windows installer files are damaged or missing, which can occur when something unexpected occurs when downloading the installer file.
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