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Error: “Tableau Server encountered an internal error: Requestor ID [x].” When Logging in the iPad App


Published: 01 May 2017
Last Modified Date: 01 May 2017

Issue

After being prompted for and entering your database credentials to access a view using the Tableau iPad app, you may encounter the following error message:

“Tableau Server encountered an internal error: Requestor ID [x].”

Environment

Tableau Server

Resolution

  • Access the view from mobile Safari. Access the view using the IP address of the view in mobile Safari.
  • Embed credentials in the workbook. If you are the author of the workbook, embed credentials in the workbook, and republish it to Tableau Server. Refer to Set Credentials for Accessing Your Published Data in the Tableau Desktop Help for more information.
  • Turn off automatic sign in on Tableau Server. If you are a Tableau Server administrator, open the Tableau Server Configuration dialog box, and on the General tab, remove the selection from the Enable Automatic Logon check box. Removing this selection will prompt you to enter your credentials to successfully access the view. Refer to Configure General Server Options in the Tableau Server Help for more information.

Cause

Typically, this error occurs when Tableau Server is configured to authenticate Active Directory (AD) users automatically, but the data source of the view you are trying to access requires additional authentication.
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