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Error: "Unable to authenticate using supplied user credentials" When Connecting to SAP Business Warehouse with Secure Network Communication (SNC)


Published: 30 Jul 2014
Last Modified Date: 26 Jun 2017

Issue

When you attempt to sign in to SAP Business Warehouse using Secure Network Communication, you might receive the following error:

Unable to authenticate using supplied user credentials.
 

Environment

  • Tableau Server
  • Tableau Desktop
  • SAP NetWeaver Business Warehouse
  • Secure Network Communication (SNC)

Cause

The ability to connect to SAP BW using Secure Network Communication was added to the version 10.2 of Tableau Desktop.
 

Additional Information

SNC is a SAP Netweaver SSO protocol.
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