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Error: "Invalid username or password. (errorCode=16) " When Adding initial user to Tableau Server on Linux using Active Directory


Published: 27 Nov 2017
Last Modified Date: 12 Feb 2018

Issue

When adding the initial user during an installation of Tableau Server on Linux, and using LDAP/Active Directory for the IdentityStore, the following error may occur:

Invalid username or password. (errorCode=16) 

Environment

  • Tableau Server on Linux
  • Active Directory

Resolution

Use a valid LDAP username and password to add the initial user.

Cause

The user must be a valid user in LDAP, rather than a local user. 
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