KNOWLEDGE BASE

Error "An error occurred while synchronizing Active Directory group ... Try again or see the logs for more details." When adding an Active Directory User


Published: 22 Feb 2018
Last Modified Date: 23 Feb 2018

Issue

When adding an active directory user or synchronizing a group, the following generic error might occur: 

"An error occurred while synchronizing Active Directory group "[ADGROUP]" on domain "[DOMAIN.COM]". Try again. 0 users were skipped. Try again or see the logs for more details."

Additionally, when reviewing the vizportal logs, you can notice the following error:

ERROR com.tableausoftware.api.webclient.util.BatchedActionExecutor - Exception raised by call target for key [username]: Numbers of source Raster bands and source color space components do not match 
java.lang.IllegalArgumentException: Numbers of source Raster bands and source color space components do not match 

Environment

Tableau Server 10.1 or later

Resolution

There is an issue with the image associated with the user in Active Directory. Please work with your Active Directory administrator to replace this image with one under 500x500 pixels that uses a standard color profile, and perform the synchronization again.

Cause

Java raised an exception while processing the image file associated with the user in Active Directory. 
Did this article resolve the issue?