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Error "We were unable to activate the product" When Activating


Published: 07 Dec 2015
Last Modified Date: 22 Nov 2016

Issue

When activating Tableau Desktop or Tableau Server, the following error might occur: 

We were unable to activate the product. Make sure that you are connected to the internet and try again. Alternatively, save an activation file and go to http://www.tableau.com/activation to complete the activation process.

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

Option 1

Work with your network administrator to ensure that the affected computer has access to the Tableau Licensing Servers.

Option 2

Use the Offline Activation Tool to complete activation.

Cause

Tableau Desktop or Tableau Server is installed on a computer that cannot access the Tableau Licensing Servers.
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