Error "We were unable to activate the product. Make sure you are connected to the internet"
Published: 07 Dec 2015 Last Modified Date: 20 Jul 2023
Issue
When activating Tableau Desktop or Tableau Server, the following error might occur:
We were unable to activate the product. Make sure that you are connected to the internet and try again. Alternatively, save an activation file and go to http://www.tableau.com/activation to complete the activation process.
Environment
Tableau Desktop
Tableau Server
Resolution
Option 1
Work with your network administrator to ensure that the affected computer has access to the Tableau Licensing Servers.