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Error "Username or password incorrect" Publishing After Upgrade


Published: 02 Jul 2014
Last Modified Date: 04 Dec 2015

Issue

When you try to publish a workbook from Tableau Desktop 8.2 to Tableau Server 8.2, the following error might occur:

Username or password incorrect
 
When you try to publish the same workbook from Tableau Desktop 8.1, the workbook publishes successfully.

In addition, the Tableau Desktop log files will contain entries similar to the following:
 
HTTPRequestor::DoWork::HTTPException 401 http://hs1ms343:80/workbooks/LabourProductivityT0020_71.xml?language=en
Username or password incorrect.
HTTPRequestor: rethrow exception
GetCookieContents failed for an unknown reason.

Environment

  • Tableau Desktop 8.2.0
  • Computer running Tableau Desktop has 1 CPU

Resolution

Option 1

  • Upgrade to Tableau Desktop 8.2.1 or a later version. For more information, see Upgrading Tableau Desktop in the Tableau Knowledge Base.

Option 2

  • Increase the number of CPUs on the computer running Tableau Desktop to at least 2.

Cause

This behavior is a known issue that has been corrected in more recent releases. The computer running Tableau Desktop 8.2.0 must have at least 2 CPUs.
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