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Error "Error: User ... was not found in Active Directory"


Published: 06 Apr 2015
Last Modified Date: 31 Aug 2015

Issue

When adding a user from Active Directory, the following error might occur:

Error: User “<domain>\<username>” was not found in Active Directory

Environment

Tableau Server 9.0

Resolution

Option 1

Upgrade to Tableau Server 9.0.1 or later version. For more information, see Upgrading Tableau Server.

Option 2

Use a fully qualified domain name. For example, if adding the user "domain\username" is not successful, try "domain.com\username"
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