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Error "Unknown Server Error Accessing Dashboard: LogicException: Internal Error" Opening View


Published: 27 Feb 2016
Last Modified Date: 30 Dec 2016

Issue

When opening a view on Tableau Server, the following error might occur:

Unknown Server Error Accessing Dashboard: LogicException: Internal Error - An unexpected error occurred and the operation could not be completed.

Additionally,the following message can be found in the server logs:

LogicAssert at d:\builds\tableau-9-0\tableau-9-0.15.0720.1008\modules\platform\tabdata\main\db\ProtocolPool.cpp line 1991: !group->HasProtocols()

Environment

  • Tableau Server 9.0.4
  • Windows
  • Teradata
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