KNOWLEDGE BASE

Error: "Unexpected Server Error" When Attempting to Save a Workbook on Tableau Online via the Web Editor


Published: 29 Mar 2017
Last Modified Date: 16 Aug 2017

Issue

After editing a workbook using the Tableau Online Web Editor option, the following error might occur when saving the workbook using the options File > Save:

"Unexpected Server Error"                      

Environment

Tableau Online 10.2.0

Resolution

The above error message should no longer occur, a hotfix was deployed successfully and the issue is considered as resolved.

Should you still encounter the issue, please use the following workaround: 
  • Save your file using File > "Save as" (instead of Save) and keep the original workbook name.
  • Then confirm that you wish to overwrite the original workbook.

Cause

See the trust page for further information. 
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