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Error "Unexpected Server Error Service Unavailable" When Exporting PDF


Published: 24 Jul 2014
Last Modified Date: 10 Aug 2016

Issue

When exporting a workbook to PDF from Tableau Server, the following error might occur:

Unexpected Server Error
Service Unavailable
The service is temporarily unavailable.  Please try again later.

Environment

Tableau Server

Resolution

Work with your IT team to ensure that network configurations for connection timeout are adjusted.

Cause

Tableau Server keeps connection opened while PDF file is being generated, but active network components (proxy, router, etc.) close connection by their own timeout.
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