KNOWLEDGE BASE

Error "Uncaught TypeError: Cannot read property 'length' of undefined" When Changing a Filter Selection or Navigating Between Story Points


Published: 18 Oct 2017
Last Modified Date: 17 Jan 2018

Issue

When attempting to select or unselect a checkbox filter, or when navigating between story points, one of the following errors might occur:
 
Unable to get property 'length' of undefined or null reference
or
TypeError: tuples is undefined
or
Uncaught TypeError: Cannot read property 'doTiledViewerRefreshImages' of null

Environment

  • Tableau Server 10.4.1

Resolution

Option 1

For Tableau Server Administrators: Upgrade to Tableau Server 10.4.2 or a newer version. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2

As a possible workaround, force Server Side rendering by adding ?:render=false to the end of the URL.

Cause

This behavior is related to a known issue with ID 702676 which has been fixed in a recent release of Tableau Server.
Did this article resolve the issue?