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Error: “Uncaught: Failed to re-initialize session” After Upgrading


Published: 18 May 2015
Last Modified Date: 05 Aug 2015

Issue

After upgrading to Tableau Server 9.0, browser sessions might unexpectedly close, and the following error might occur:
 Uncaught: Failed to re-initialize session

Environment

Tableau Server 9.0

Resolution

  1. On the computer running Tableau Server, open the command prompt as an administrator and navigate to the Tableau Server bin folder (for example, C:\Program Files\Tableau\Tableau Server\9.0\bin).
  2. At the command prompt, run the following commands in order:
    tabadmin stop
    tabadmin set vizqlserver.memory_limit_enabled: false
    tabadmin configure
    tabadmin start
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