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Error "Unable to start service 'tablicsrv'" Installing Tableau Server


Published: 30 Sep 2015
Last Modified Date: 02 Dec 2016

Issue

When installing Tableau Server, the installation is unsuccessful and one of the following errors might appear in the tabadmin.log:

Unable to start service 'tablicsrv': (1068) The dependency service or group failed to start.
Or:
com.tableausoftware.tabctl.dll.Exception: Unable to start service 'tabsvc': (<id>) The dependency service or group failed to start

Environment

Tableau Server 9.1

Resolution

Option 1 

  1. In Windows, click Start and search services.msc.
  2. Ensure the following services are not disabled:
    • Windows Management Instrumentation
    • WMI Performance Adapter
    • NetworkProvider
  3. If any of the above services are disabled, right-click the service and select Properties.
  4. Change the Startup type to Manual or Automatic.


Option 2 

If any of the below services is stopped, start the service and perform a clean installation of Tableau Server:
  • Windows Management Instrumentation
  • WMI Performance Adapter
  • NetworkProvider
For more information about clean installations, refer see the Upgrading Tableau Server.
 

Cause

One of the following services is disabled:
  • Windows Management Instrumentation
  • WMI Performance Adapter
  • NetworkProvider
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