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Error "***Unable to start service <service name>: (193)"


Published: 16 Mar 2017
Last Modified Date: 16 Mar 2017

Issue

On some Windows server operating systems, the following error message can occur during an attempt to start Tableau Server:"***Unable to start service <service name>: (193)".

When referring to the Event Viewer, this error is reported as "Tablicsrv is not a valid Win32 application".

 

Environment

  • Tableau Server
  • Windows Server 2012 - VM

Resolution

To resolve this issue, delete or move the file named "Program" from the root of the drive. After you move or delete the "Program" file, Tableau Server should be able to start successfully.

If this issue occurs during initial installation of Tableau Server, first uninstall, and then re-install Tableau Server after removing or deleting the "Program" file.

Cause

This error message can occur as the result of a file named "Program" existing at the root of the drive where Tableau Server is installed. The error is more common on VMs.
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