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Error "Unable to fetch data from any other host" in Windows Event Logs


Published: 08 Apr 2016
Last Modified Date: 20 Jan 2017

Issue

When reviewing Windows Event logs, the following error might be logged under Application events:

ERROR : com.tableausoftware.tdfs.filestore.FileReconciliationService - Unable to fetch data from any other host. This may indicate a lost folder. (id=<id number>, type=extract)

Environment

  • Tableau Server 9.2
  • Two dataengine processes

Resolution

  1. Identify the affected extract and workbook:
  • In Tableau Server, review the Background Tasks for Extracts administrative view for errors related to the affected workbook.
  • If the affected workbook is not found using the administrative view, search the dataengine folder on Tableau Server. The extract may be present in an alternate location.
    1. Check on any node running dataengine. By default, the dataengine folder is located at: C:\ProgramData\Tableau\Tableau Server\data\tabsvc\dataengine.
    2. Search for the "id=" value in the error message.
  1. ​Delete the workbook from Tableau Server.
  2. Republish the workbook.

Cause

An extract is missing
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