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Error "Unable to Create Extract" when Extracting Statistical File


Published: 27 Apr 2016
Last Modified Date: 23 Jun 2017

Issue

When creating an extract from a statistical file, the following error might occur:

Internal Error - An unexpected error occurred and the operation could not be completed. Unable to create extract

Environment

  • Tableau Desktop 9.3.0
  • Windows 7
  • SAS file

Resolution

Option 1

Upgrade to Tableau Desktop 9.3.1 or a later version. For more information, see Upgrading Tableau Desktop.

Option 2

  • Create a new live connection to the SAS data source.
  • From the worksheet, right-click the data source and select Extract

Cause

This behavior is related to a known issue that has been corrected in more recent releases.
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