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Error "Unable to connect to the data source (...) SSL connect error" Opening Google BigQuery Workbook


Published: 25 May 2017
Last Modified Date: 26 May 2017

Issue

When accessing a workbook on Tableau Server connected to Google BigQuery, it takes a long time to load and the following error occurs:

Unable to connect to the data source. Try connecting again. If the problem persists, disconnect from the data source and contact the data source owner. Internet communication error: SSL connect error (www.googleapis.com) Unable to connect to server “”. Check that the server is running and that you have access privileges to the requested database.

 

Environment

  • Tableau Server
  • Google BigQuery

Resolution

As a troubleshooting step, check whether you can access "https://www.googleapis.com/auth/bigquery" on the affected computer using an internet browser.
Work with your internal IT to ensure that your firewall or antivirus allows communication to  "https://www.googleapis.com/auth/bigquery".

Cause

Communication with Google BigQuery blocked by firewall or antivirus.
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