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Error "Unable to configure RSA server private key" When Configuring SSL


Published: 23 Apr 2014
Last Modified Date: 26 Jul 2016

Issue

After configuring SSL on Tableau Server, accessing Tableau Server in a browser might result in the following error:

This page can't be displayed.

Additionally, the following error might appear in the Tableau Server access error log:

[ssl:emerg] AH02238: Unable to configure RSA server private key 
[ssl:emerg] SSL Library Error: error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch

Environment

  • Tableau Server
  • SSL enabled

Resolution

Regenerate the SSL key and certificate file.

Cause

The SSL key and certificate do not match.

Additional Information

The Tableau Server access error log is located at C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\httpd\error.log.
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