KNOWLEDGE BASE

Error "Tuple ID cannot be resolved" or "Internal Error" Viewing Data in a Story


Published: 21 Dec 2016
Last Modified Date: 06 Feb 2017

Issue

When attempting to "View Data" within a story, one of the following errors is received:
tuple ID cannot be resolved
or
Internal Error - An unexpected error occurred and the operation could not be completed

Environment

Tableau Desktop 10.1

Resolution

As a workaround, 
  1. Place the sheet in a dashboard 
  2. Use the dashboard instead of the worksheet in the story. 

Cause

This behavior is related to issue 597437 which is currently under investigation.
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