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Error "...trying to load the workbook" With Multiple Users Remotely Connecting to Tableau Desktop


Published: 15 Aug 2013
Last Modified Date: 31 May 2016

Issue

When multiple users remotely connect to the same instance of Tableau Desktop, the following error might occur for one or more users:
 
Errors occurred while trying to load the workbook "<filepath>.twbx". The load was not able to complete successfully.
An unexpected error occurred opening the packaged workbook

 
In addition, one or more of the following symptoms might occur:
  • The file becomes locked, and only one user is able to open and edit it.
  • One user can see a list of recently opened workbooks, but other users cannot.

Environment

  • Tableau Desktop
  • Remote Desktop connection

Resolution

Use one of the following workarounds:
  • Install Tableau Desktop on each user's individual computer. To share workbooks, save the files to a shared network location.
  • Install Tableau Desktop on a supported virtual environment. For a list of supported virtual environments, see Tableau Desktop - Technical Specifications.

Cause

The Tableau Repository directory is not designed to be used as a shared directory.
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