KNOWLEDGE BASE

ERROR: "Ticket client IP does not match with requester IP:<IP> ", When Accessing a View Immediately After Publishing


Published: 05 Oct 2016
Last Modified Date: 30 Mar 2017

Issue

After publishing a view to Tableau Server,  the following error might occur when attempting to render the recently published view: 
"Ticket client IP:, does not match with requester IP: xxx.xxx.xxx.xxx"

Environment

Tableau Server 10.0.0 - 10.0.2
Tableau Server 10.1.0 - 10.1.1

Resolution

Upgrade to Tableau Server 10.0.3, 10.1.2 or a newer version. For more information, see Upgrading Tableau Server.
 

Cause

This issue is caused by trusted tickets being used in a browser session when a workbook is published to Tableau Server. When Client IP Matching is enabled, Tableau Server will attempt to match the requesting client machine's IP to the ticket used for the session. 

Additional Information

This behavior is related to a known defect (ID: 572414) that has been fixed in newer releases of Tableau Server.
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