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Error "This user may not have a valid Active Directory account" Adding Users to Tableau Server


Published: 10 Oct 2014
Last Modified Date: 19 Dec 2016

Issue

When adding to Tableau Server users from an Active Directory domain other than the domain of the Tableau Server Run As User, or the domain to which the Tableau Server computer belongs, the following error might occur:

 <user> could not be added. This user may not have a valid Active Directory account or the server may not have Active Directory access.

Environment

  • Tableau Server 8 and earlier versions
  • Active Directory
  • Two or more domains with one-way trust

Resolution

For Tableau Server 8 and earlier versions, use one of the following options:
  • Use two-way trust.
  • Merge the two domains.
  • Use another SSO solution.
For more information about connecting to live data in one-way trust scenarios with later versions of Tableau Server, see Domain Trust Requirements

Cause

One-way trust between Active Directory domains was not supported for Tableau Server 8 and earlier versions. 
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