KNOWLEDGE BASE

Error "This URL requires an app that cannot be found on this device" Using URL Action in Tableau Mobile App


Published: 26 Oct 2015
Last Modified Date: 04 Nov 2016

Issue

When using Tableau Mobile App and selecting a mark that includes a URL action, the following error might occur: 

The URL requires an app that cannot be found on this device.

Environment

  • Tableau Mobile App
  • iOS

Resolution

Enable URL Encode Data Values for the action.
  1. If the affected URL action is in a workbook, select Worksheet > Actions.... If the affected URL action is in a dashboard, select Dashboard > Actions....
  2. Select the affected action and click Edit....
  3. Ensure that the URL Encode Data Values check box has been selected.
  4. Click OK.

Cause

The data string that was passed as part of the URL action contains spaces which are misinterpreted as special characters.
Did this article resolve the issue?