KNOWLEDGE BASE

Error: "This server is not licensed to connect to..." After Restarting Tableau Server and Attempting to Connect to Data Sources


Published: 15 Dec 2016
Last Modified Date: 28 Jul 2017

Issue

After opening a view or attempting to connect to a specific data source from Tableau Server, the following error might occur
"This server is not licensed to connect to <data source name>. 

Environment

Tableau Server 10.0.2 and later versions

Resolution

  • Ensure that each service name have been correctly set up, particularly Flexnet and Tableau Server License Manager. See Verify Tableau Service Settings for more information.
  • Check that the Tableau Server  Run As User has full control permission to the Tableau Server data directory, located by default at C:\ProgramData\Tableau\Tableau Server. 

Cause

From Tableau Server 10.0.2 and later versions, the installation process sets the Flexnet service to 'Automatic' instead of 'Manual'; and the Tableau Server License Manager is set to 'Automatic (Delayed Start)' instead of 'Automatic.'
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