IssueWhen logging in to Tableau Cloud, the following error might occur: This account is not licensed. Contact the Server Administrator.
ResolutionThe following steps must be performed by the Tableau Cloud site administrator: Login to online.tableau.com as the site administrator.Click Users.Find and select the user experiencing the error, and then choose Actions > Site Role to change the role to one that allows access to the portal. Note: An unassigned Tableau Cloud license must be available.
CauseThe user was assigned a role that does not allow portal access. The user must be assigned a different role in order to login.
Additional InformationSee User Site Roles for more information about the following different types of roles: Unlicensed, Viewer (can publish), Unlicensed (can publish).
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