KNOWLEDGE BASE

Error: "The Workbook Contains Connections Types that are not Allowed on This Server." When Publishing a Workbook to Tableau Online


Published: 15 Sep 2016
Last Modified Date: 18 Oct 2016

Issue

When publishing a workbook with a live connection to a cloud-based data source to Tableau Online, error occurs: "The workbook contains connections types that are not allowed on this server."

Environment

  • Tableau Online
  • Live data source connection

Resolution

  1. Sign in to Tableau Online as a Site Administrator.
  2. Select Settings, and on the Settings page, and select the Allow live data source connection check box.
  3. Make sure that Tableau Online is on your data provider’s whitelist.
For more information, see Tableau Online whitelist IP addresses in the Keep Data Fresh topic.

Cause

To use live connections to hosted SQL data, an administrator first needs to complete the resolution steps above to enable it for the site.
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