KNOWLEDGE BASE

Error "The view snapshot in this email could not be properly rendered" in Subscription Email


Published: 07 Apr 2016
Last Modified Date: 06 Oct 2016

Issue

When viewing a subscription email, the embedded image might not load and the following message might be displayed:

The view snapshot in this email could not be properly rendered. To see the view online go to...

Environment

  • Tableau Server 9.0.2
  • Windows Server 2012

Resolution

  • Verify the subscriber account has the permission to access the views/workbook on Tableau Server
  • Click the Download full message or Load More button located at the bottom of the email.
  • Work with your local IT team to increase the fixed maximum message size limitations on the SMTP server configured to send subscription emails. 

Cause

The file size of the view in the subscription email exceeds the SMTP server fixed maximum file size limit. 

Additional Information

View Data window will show:

Tableau- Sheets in Workbook: 552 5.3.4
Message size exceeds fixed maximum message size java.lang.RuntimeException:Some subscriptions were not sent successfully

Server logs will show:

ERROR com.tableausoftware.model.workgroup.service.subscriptions.SubscriptionRunner - Error sending email. Details: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Message size exceeds fixed maximum message size 
 
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