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Error "The UserID, Password or Account is invalid" Connecting to Teradata


Published: 02 Aug 2017
Last Modified Date: 02 Aug 2017

Issue

When attempting to connect to Teradata from Tableau Desktop, the following error occurs:
The UserID, Password or Account is invalid. Unable to logon with Authentication Mechanism selected. Invalid username or password.

Environment

  • Tableau Desktop 
  • Teradata

Resolution

If the username or password contains a space, surround it in quote marks when typing it into the connection dialog.
For example, 
"Jane Doe" instead of Jane Doe.
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