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Error: "The system cannot find the file specified" When a Backup Creation Fails


Published: 15 Feb 2017
Last Modified Date: 08 May 2017

Issue

When creating a backup, it fails and the following error might occur:
Error: cannot open file
<Full File path of backup>.tmp
The system cannot find the file specified.
System ERROR: 
The system cannot find the file specified.

Environment

Tableau Server

Resolution

Add Tableau Server folders to the exclusion list of the software that is running active scans.

Cause

An anti-virus or monitoring software is running active scans and is holding onto the file for too long. As it scans the contents, Tableau Server tries to retrieve the file, fails, and it throws the error message.
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