KNOWLEDGE BASE

Error: "The sign-in was unsuccessful" logging in with SAML


Published: 12 Jun 2017
Last Modified Date: 27 Sep 2017

Issue

When attempting to log in to Tableau Online using SAML, the following error might occur:
The sign-in was unsuccessful. Try again.

Environment

  • Tableau Online
  • SAML

Resolution

Sign out of the IdP and then attempt to log in again from Tableau Online.

Cause

This behavior is related to a known issue that is currently under investigation.
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