KNOWLEDGE BASE

Error "The selected file cannot be opened because it does not exist..." Opening Workbook from Thumbnail


Published: 07 Aug 2015
Last Modified Date: 02 Aug 2016

Issue

When opening a local workbook by clicking on a thumbnail in the open screen, the thumbnail might disappear and the following error might occur:

The selected file cannot be opened because it does not exist or you do not have permission to access it. The file should be located at: <file path>

Environment

Tableau Desktop

Resolution

  1. In Tableau Desktop, navigate to File > Open....
  2. In the Open dialog box, browse to the location of the desired workbook.
  3. Select the file and click Open.

Cause

The thumbnail on the open screen is a shortcut to a specific file path. If the file has been moved or renamed outside of Tableau Desktop, the file path is not updated in Tableau Desktop and the thumbnail references a file path that no longer exists.
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