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Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer." After Upgrading


Published: 08 Dec 2017
Last Modified Date: 18 Apr 2018

Issue

After upgrading Tableau Server or Tableau Desktop, the application does not start.  After launching the application or entering any command, the following error occurs:

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. 
 
The same error may also occur with mfc140.dll listed.

Environment

  • Tableau Server 
  • Tableau Desktop
  • Windows 

Resolution

To resolve the issue, download and install the latest Windows update for your operating system, and download and install any available updates for Universal C Runtime.

Cause

The dll api-ms-win-crt-runtime-l1-1-0.dll or  mfc140.dll​ is missing. The error message is not specific to Tableau Server and can also occur with other programs that make use of the Microsoft Visual C++ Redistributable for Visual Studio 2015.
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