KNOWLEDGE BASE

Error: "The path to Tableau Protocol Server is empty" When Opening a .twbx file Connected to Excel with Tableau Reader


Published: 12 Dec 2016
Last Modified Date: 23 May 2017

Issue

When opening a .twbx file connected to Excel with Tableau Reader, the folowing error might occur: 

"The path to Tableau Protocol Server is empty" 

Additionally, the following error might occur after the above the error message: 

"Errors occurred while loading the data source"

Environment

  • Tableau Reader
  • Windows
  • Excel

Resolution

Tableau Reader must match the bitness of Microsoft Office, and can be downloaded here.

Cause

This error is likely caused by an inconsistent bitness between Tableau Reader and Microsoft Office.
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