KNOWLEDGE BASE

Error "The path to Tableau Protocol Server is empty" Opening Workbooks


Published: 29 Aug 2014
Last Modified Date: 13 Oct 2014

Issue

When you try to open a workbook connected to a Microsoft SQL Server data source, the following error might occur:

An error occurred while communicating with the Microsoft SQL Server Database data source '<data source name>'.

The path to Tableau Protocol Server is empty

Unable to connect to the server "<server name>". Check that the server is running and that you have access privileges to the requested database.

Environment

  • Tableau Desktop 8.2 and later versions
  • Microsoft SQL Server

Resolution

Download and install the Microsoft SQL Drivers from the Tableau Drivers & Activation page. If the drivers have been installed previously, download and reinstall the driver files.

Cause

The Microsoft SQL Server drivers on the computer running Tableau Desktop are missing, outdated, or need to be repaired.
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