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Error: "The page could not be accessed. Either the workbook does not exist..." When Accessing Views via URL Action


Published: 03 Jun 2016
Last Modified Date: 27 Mar 2017

Issue

When navigating between workbooks in different sites, via URL action, the content would fail to display and the following error message might intermittently occur:
"The page could not be accessed. Either the workbook does not exist or you do not have the necessary permissions".

Additionally, refreshing the browser makes the error message disappear and the view loads.

Environment

Tableau Server 9.3.0-9.3.2

Cause

This behavior is related to a known issue (ID: 503672) that has been fixed in a recent version of Tableau Server. 
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