KNOWLEDGE BASE

Error "The load was not able to complete successfully." Opening Workbook


Published: 13 Aug 2015
Last Modified Date: 23 Oct 2017

Issue

When opening a workbook with Tableau Desktop, the following error message might occur:

Errors occurred while trying to load the workbook "<workbook name>". The load was not able to complete successfully.
An unexpected error occurred opening the packaged workbook. 

 
Additionally, the following message can be found in the log.txt:

GenerateTempDirectory: failed to create subdirectory in 'C:\Users\<user>\AppData\Local\Temp\TableauTemp'

Environment

Tableau Desktop

Resolution

Work with your IT team to grant to appropriate permissions to the subdirectory specified in the error log. 

Cause

Permissions are preventing Tableau from creating necessary temporary folders. 
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