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Errors: "FLEXNet licensing service is not present" or "Function flxActAppActivationSend returned error (0,0,0)" Activating on Mac


Published: 19 Jun 2014
Last Modified Date: 24 May 2017

Issue

When you try to activate Tableau Desktop on the Mac, one of the following errors might occur:
 
The FLEXNet licensing service is not present on the system.

or
Function flxActAppActivationSend
returned error (0,0,0)
LM_TS error 0

Environment

  • Tableau Desktop 
  • OS X

Resolution

On the computer running Tableau Desktop, manually install the FlexNet licensing components.
  1. In Finder, click Applications.
  2. Hold down the Control key, click Tableau, and then select Show Package Contents.
  3. Double-click Contents, double-click Installers, and then double-click Tableau FLEXNET.pkg.
  4. Follow the instructions in the installation wizard and use the default options.
 

Cause

The FLEXNet package was not installed or is unreadable by the computer running Tableau Desktop.
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