KNOWLEDGE BASE

Error "The connection was reset" Connecting to Tableau Server


Published: 04 Aug 2014
Last Modified Date: 31 Aug 2016

Issue

Error message occurs while trying to connect to any Tableau Server page:

The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Connecting attempt is visible (and successful with code "200" or "302) in the Tableau Server access*.log file in "C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\httpd" folder. For example "GET / HTTP/1.1" request for home page.

Environment

Tableau Server

Resolution

Work with IT team to unlock port used as gateway port on Tableau Server.

Cause

Tableau Server gateway port (default - 80) is blocked by something outside of Tableau Server (proxy, firewall, etc), and thus response from Tableau Server cannot reach user.

Additional Information

Error message above is generated by browser and not by Tableau Server. This particular wording is from Mozilla Firefox, and other browsers might have different wording for this error message.
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