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Error "Error: That page could not be accessed. The Search & Browser Server is down" Accessing Tableau Server


Published: 20 Jan 2016
Last Modified Date: 21 Sep 2016

Issue

After restarting Tableau Server machines Tabadmin status -v shows all processes running, but when accessing any content such as workbooks, projects, or  datasources, the following error occurs: 
Error: That page could not be accessed. The Search & Browser Server is down.

Environment

Tableau Server 9.1 - 9.3

Resolution

  1. On the computer running Tableau Server, open a command prompt as an administrator. 
  2. Navigate to the Tableau Server bin directory, located by default at C:\Program Files\Tableau\Tableau Server\<version>\bin , and enter the following commands in order: 
Tabadmin stop
Tabadmin ziplogs (The next command cleans up Server logs)
Tabadmin cleanup --reset-coordination
Tabadmin config
Tabadmin reindex

 
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