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Error "That page could not be accessed. Either the workbook does not exist or you do not have the necessary permissions"


Published: 15 Jan 2016
Last Modified Date: 09 Sep 2016

Issue

In Tableau Server, when selecting a workbook published with Show sheets as tabs disabled, from either the Projects or Workbook page, and where the user account has permission to access only some views, the following error might occur: 

That page could not be accessed.
Either the workbook does not exist or you do not have the necessary permissions.

Environment

  • Tableau Desktop 9.0, 9.1, and 9.2

Resolution

Option 1

Update to the latest maintenance release of Tableau Server 9.0, 9.1, or 9.2. For more information, see Upgrading Tableau Server.

Option 2

Use one of the following workarounds:
  • Navigate to views via Views tab.
  • Include an extra sheet at the beginning of the workbook with permissions to allow all users access. This issue occurs only if the user account is denied access to the first sheet.

Cause

This behavior is related to a known issue that has been corrected in more recent releases.
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