KNOWLEDGE BASE

Error "TableauException: Unknown VisualID" Previewing or Opening Story in Workbook


Published: 19 Sep 2014
Last Modified Date: 09 Sep 2015

Issue

When previewing or opening a story in a workbook published to Tableau Server, the following error might occur:

TableauException: Unknown VisualID
 

Environment

Tableau Server 8.2.3 and earlier versions

Resolution

Option 1

Upgrade to Tableau Server 8.2.4 or a later version. For more information, see Upgrading Tableau Server.

Option 2

Select another story point before publishing workbook.

Cause

This behavior is a known issue that has been corrected in more recent releases.

Additional Information

Issue only reproduces if certain story point is selected during publishing. Selecting another story point allows workbook to work as expected on Tableau Server.
Did this article resolve the issue?