KNOWLEDGE BASE

Error "TableauException: Failed to copy file" Accessing Workbook on Tableau Online and Tableau Server


Published: 12 Jul 2016
Last Modified Date: 10 Sep 2017

Issue

When accessing a workbook on Tableau Online, the following error might occur:
TableauException: Failed to copy file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\repoItem....tmp' to 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\.....tmp'..
 
Additionally, while viewing the "backgrounder tasks for extracts" admin view, the customer received the following message:
"Unknown Server Error - An unexpected error occurred. if you continue to receive this error please contact your Tableau Server Administrator. TableauException: Failed to copy file...".

Environment

  • Tableau Online
  • Tableau Server

Resolution

For Tableau Server

Upgrade to Tableau Server 10.2.1, 10.1.7 or a later version. For more information, see Upgrading Tableau Server.
 

Cause

This behavior is related to a known issue (ID: 582709).
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