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Error: "TableauException: CRC error" When Publishing a Workbook that Contains Large Files Embedded


Published: 22 Feb 2017
Last Modified Date: 06 Apr 2017

Issue

When attempting to publish a workbook with large files embedded (either as a data source, or as additional files such as images, etc, but not extracts) the following error message displays: 
TableauException: CRC error

Environment

  • Tableau Server 9.3, 10, 10.1 and their related maintenance releases
  • Embedded files, either as a data source or additional files, that are larger than 2gb.

Resolution

Option 1

Upgrade to Tableau Server 10.1.7 or a later version. For more information, see Upgrading Tableau Server.

Option 2

Extract any large data sources and save them as a .tde file(s) from Tableau Desktop and you should now be able to publish, either embedded or not.

Option 3

Depending on the data source, publish by unchecking the option 'Include external files'. While performing this action, ensure the data sources are accessible by Tableau Server, see Share CSV, Excel, or Access files via a live connection for more information.

Cause

This behavior is related to a known issue (ID: 537561) that has been fixed in a later version of Tableau Server. 
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